Claim (24-hour helpline)


As a Generali customer, you can call upon the ombudsman’s office for help, free of charge. The ombudsman will answer questions about insurance law and negotiate solutions in conflict situations. The ombudsman can help you with, for example, disagreements about the assessment of an insurance policy’s contents, the extent of cover, or the amount of a claim.


The “Ombudsman for Private Insurance and SUVA” foundation is neutral and provides its services free of charge. Its member companies include Generali General Insurance Ltd, Generali Insurances of Persons Ltd, and Fortuna Legal Protection Insurance Ltd. You can find more information on the website of the “Ombudsman for Private Insurance and SUVA”.