Claim (24-hour helpline)

Contacts & Services

Whenever you have questions or comments – we are there for you.

Questions and Answers (FAQ)


Change of address, documents, invoices, customer portal.

Legal protection

Reporting a legal case, adjusting your policy.

Vehicle insurance

Depositing licence plates, insurance certificate, international insurance card.

Life insurance

Reducing premiums, buying a home, taxation, surrender value.

Household contents and liability

Additional cover and confirmation of cover.


What to do if you need to make a claim, making a claim online, how long it takes to process a claim.


By phone

Call us on:

0800 881 882
(+41 800 881 882)



Make a claim:

0800 82 84 86 (24h)


From abroad:

+41 58 472 00 00 

In writing

Write to us:


You can also contact us using our form:

Contact form



Give us your feedback



MyGenerali – our customer portal



Sign up today to our customer portal



Overview about contracts and personal information - to login

MyGenerali in short

General questions (FAQ)

Make a claim or apply for benefits

Our claims hotline

There for you 24 hours a day:

0800 82 84 86 

From abroad: +41 58 472 00 00 

Contract administration and important documents

Contract administration

Conveniently manage your personal data and update your address, name or marital status. Request a beneficiary statement, change in payment method or extra copies of your invoices.

Important documents

You can order personal documents, such as policies, tax documents, fund assets or policy values, in the document centre.